First Smile LLC
To ensure full transparency with our retail and wholesale partners, this notice outlines our current shipping policies, holiday fulfillment schedule, and relevant disclaimers related to international logistics and customs clearance into the United States.
Holiday Fulfillment Policy
At First Smile LLC, we maintain normal order processing and dispatch services during most public holidays, including U.S. federal holidays.
However, please note that shipments made around the Lunar New Year (typically in late January or early February) may experience delays of up to 15 days due to reduced capacity at overseas ports, production pauses, and congestion in international shipping channels.
– Our warehouse operates year-round, except during mandatory shipping suspensions by logistics providers
– Orders placed during the Lunar New Year period will still be accepted and queued for dispatch
– For time-sensitive campaigns or replenishment, please place orders at least 15 days in advance of the holiday period
Shipping Delays & Force Majeure Disclaimer
While we prioritize timely dispatch and accurate tracking, unexpected delays may occur due to factors beyond our control, such as:
– Airline or port congestion
– Natural disasters or severe weather
– Labor strikes within logistics networks
– Regional or global political events
In such cases, First Smile LLC will not be held liable for indirect loss, inventory disruption, or retail timing issues resulting from carrier-level interruptions.
We commit to proactively notifying our clients of known disruptions, providing tracking documentation for claims, and exploring alternate shipping solutions when available.
U.S. Customs & Import Policy Disclaimer
Changes to U.S. Customs and Border Protection (CBP) policies may affect delivery timelines and result in:
– Additional inspections or clearance delays
– Reclassification under revised HS codes or declarations
– Temporary increases in tariffs or duties on specific products
– Requests for supplementary consignee or documentation information
First Smile LLC is not responsible for delays or fees imposed by destination country customs authorities. However, we are committed to supporting our clients in resolving customs-related issues promptly and effectively.
Contact for Logistics Support
For real-time shipping updates, alternate delivery options, or customs assistance, please contact our logistics support team:
Email: sales@firstsmilebtb.biz
Website: www.firstsmilebtb.biz At First Smile LLC, we value your trust and are committed to maintaining a consistent, transparent, and responsive logistics process—365 days a year